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PowerStore Submit Processes but returns to cart.php

Thread began 2/10/2010 2:19 pm by paul.urgero235355 | Last modified 2/18/2010 4:16 pm by Jason Byrnes | 2301 views | 20 replies |

Paul

PowerStore Submit Processes but returns to cart.php

I've been trying to troubleshoot this problem with the forum results I've found, but I'm not having any luck.

I'm using authorize.net (through my developer account). Here are my Global settings:
$WAGLOBAL_Gateway = 2;
$WAGLOBAL_Test_Mode = true;

$WAGLOBAL_Authnet_Sandbox = "TRUE";

When I clicked on the Submit button, the order was processed (I get the confirmation email), but it was taking me back to the cart.php page.

Am I missing something?

Thanks

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Jason ByrnesWebAssist

First, on the confirm page, find the following:

php:
<?php
// WA eCart Redirect
if ($WA_Store_Cart->redirStr != "")     {
  
header("Location: ".$WA_Store_Cart->redirStr);
}
?>




and change it to:

php:
<?php
// WA eCart Redirect
$WA_Store_Cart->GetContent();
if (
$WA_Store_Cart->redirStr != "")     {
  
session_commit();
  
header("Location: ".$WA_Store_Cart->redirStr);
}
?>





If you are still having the same problem, we need to determine what code is directing to the cart page. find the following two lines on the cehckout_sucess.php page:

php:
header("Location: cart.php");



php:
$WA_Store_Cart->redirStr = "cart.php";



and change them to:

php:
header("Location: cart.php?qty=1");



php:
$WA_Store_Cart->redirStr = "cart.php?empty=1";




on the checkout success page, find

php:
$WA_Store_Cart->redirStr = "cart.php";



and change it to:

php:
$WA_Store_Cart->redirStr = "cart.php?oid=1";




this is adding querystring variables to the code that directs to the cart page that we can use to find out why the redirect is happening. when you get to the cart page, make a note of which querystring variable is added and post back.

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Paul

I changed the confirm page, as you directed. No change in the processing of the order.

In the checkout_success.php page, I searched for: header("Location: cart.php"); and it was nowhere to be found.

I did find:
$WA_Store_Cart->redirStr = "cart.php";

and changed it to:
$WA_Store_Cart->redirStr = "cart.php?empty=1";

But then you say: on the checkout success page find: $WA_Store_Cart->redirStr = "cart.php"; and change it to: $WA_Store_Cart->redirStr = "cart.php?oid=1"; but the one you want me to find, was what I already changed the old one too...what did you mean?


Thanks,
Paul

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Jason ByrnesWebAssist

This code is not going to change the processing of the order, it is only going to help us find the cause of the problem.


basically the idea is to find each occurrence of "cart.php" on the confirm page and the success page and add a unique query string variable, this way when you are directed to the cart page, you can tell which line of code was responsible for sending you there.


the line "header("Location: cart.php");" is not on the success page, you should look for it on the confirm page.


after you make the changes as I directed above, when you get redirected to the cart page, let me know the address in the address bar including the query string, this will tell me which line of code was responsible for the redirect.

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Paul

Jason,

I made the changes you said:

This: $WA_Store_Cart->redirStr = "cart.php";
is not in the checkout_success.php page

But after replacing the file with the originals, and making all the changes below (except for the above mentioned change), all works fine except I'm not getting any email confirmations.

When I start the Checkout procedure, and I'm at the page that says" Your Shopping Cart", the address is: cart.php. When I Submit the Order from the confirm.php page, it takes me to: checkout_success.php. So the order is processing fine now...I'm just not getting any email notifications, which I was before I made the changes.

Paul

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Jason ByrnesWebAssist

If you are using Power Store 3, that code is at line 13 of the checkout success page.


In power store 2, that code is at line 11.

the code changes I suggested will not have any affect on the email being sent.



you say:

  after replacing the file with the originals, and making all the changes below  




I dont understand what you mean by all the changes below, which changes are those?


perhaps it would help if you sent a copy of the confirm page.

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Paul

Sorry, Jason...the code IS at line 11, and I had already changed it to: $WA_Store_Cart->redirStr = "cart.php?empty=1";

Here is the confirm page.

Paul

Attached Files
confirm.zip
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Jason ByrnesWebAssist

change line 1064:

php:
$WA_redirectURL = "checkout_success.php";





to:

php:
$WA_redirectURL = "";
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Paul

I made the change to line 1064 as you suggested...placed a test order...received a confirmation email, but the page went to: cart.php?empty=1 after I submitted the order, instead of the success page.

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Jason ByrnesWebAssist

change:

php:
<?php

if ($WA_Store_Cart->IsEmpty())     {
  
$WA_Store_Cart->redirStr "cart.php?empty=1";
  
$WA_Store_Cart->cartAction "RedirectIfEmpty";
}
?>




to:

php:
<?php

$WA_Store_Cart
->GetContent();
if (
$WA_Store_Cart->IsEmpty())     {
  
$WA_Store_Cart->redirStr "cart.php?empty=1";
  
$WA_Store_Cart->cartAction "RedirectIfEmpty";
}
?>
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