You can update the ticket and we can call you to investigate it further. It will show up in the Support History section of our web site.
This is not a common issue, so we don't know the solution just yet. The incident will give us a location where we can share information privately and schedule phone conversations that will help us get to the bottom of the cause and possible solution.
Much of our QA staff is out on holiday this week and I don't have a mac to reproduce the errors. I'm hoping we can reproduce it internally, which will save your time from having to sit on the phone while we work through the cause.
Did this help? Tips are appreciated...
