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Support tickets?

Thread began 4/05/2010 11:28 am by johnffrench314542 | Last modified 4/16/2010 10:41 am by johnffrench314542 | 1054 views | 4 replies

4/16/2010 10:41 amJimmy Wu

Originally Said By: jon_upton

You don't appear to post back solutions when they have gone to ticket and subsequently been resolved

regards

Jon

The reason for this is that in a lot of cases, the users will not respond once they got their issue working. Some of the other times, the user will post saying they got it resolved, but not say what they did to get it working. If we resolved it and know what the resolution is, we will post it onto the forum.

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