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It's working on test site, now on live site and not working

Thread began 2/01/2010 3:39 pm by mac188476 | Last modified 2/04/2010 2:20 pm by mac188476 | 2881 views | 8 replies


It's working on test site, now on live site and not working

Hi support

Having got a website tested and ready for my client, only a contact form needed to complete and we decided on the WA Contact Form Solution Pack (CFSP).

What a great product, simple to follow instructions and up and running in ten mins using my website as a test facility. My client was very happy with the look and feel of the contact form and the security features. We tested over two days on my website, hosted with Fasthosts here in the UK, and both the client and I received these test emails.

We decided to go live tonight and upload to the client website, also hosted by Fasthosts as part of my reseller package, therefore same server.

Here in lies the rub, CFSP does not work on the client website, checked that I have upload all the exact same files that were uploaded to my server, in fact resent the files again, but no luck. We get the normal thank you for sending paged displayed as if the email was sent, but no emails arrive.

Went back to my test site and checked, assuming it was a Fasthost issue but the form on that site still works fine!

It must be something very simple that I am missing, can't see the wood for the trees at the moment, any ideas??

Regards Mac

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