Order placed twice
We have a client that had an customer place an order via their website. The first order gave the customer an error saying that the order could not be processed so the customer attempted again. The second time the order did go through and the customer received an order receipt, however, she was charged twice, giving the impression that the first order did in fact go through. Any idea why this would have happened? Apparently the order numbers of both orders are identical?????
Thanks, any guidance would be appreciated!