I had another response as follows;
It is confusing, we bought the premium support ticket, and the person in charge is telling us that is free ticket?
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Posted By: chiakioda@verizon.net ( ) Message 7 in Log
Date: 03/30/2012 10:13 pm No Attachments
Title: RE: Add to cart button and inventory
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I am confused.
I think this is the premium ticket?
Can you work on the file if we send the site?
Or you are telling we need to buy another premium ticket?
Let us make this straight , we can't make the function work without IPN even if we have the SQL database for full product information including the inventory on our server? Is that right?
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Posted By: ray@webassist.com (Ray Borduin) Message 8 in Log
Date: 03/30/2012 10:39 pm No Attachments
Title: RE: Add to cart button and inventory
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There are support tickets and then there are premium support incidents. Support tickets give you access to this forum and direct guidance from an engineer. Premiere tickets are required for us to physically manipulate files and schedule help over the phone.
This is a standard support ticket, not a premium ticket. We never work on files that are sent, even in a premiere ticket we work on the files with you over the phone so you understand everything that is done and how it works so that you can own and understand it when you get off the phone. We don't want to build anything for you that you don't understand.
You can't do anything after a standard payment transaction without IPN there are no other properties of your web site that can get around that fact.
