No ideas? I've tried to submit a support request for this problem as well as my shipping questions, but I can't seem to find any place to submit new tickets on your website. All I see is my support history, but no button to submit new requests. Have you guys moved your support to the forum only? If so, I guess I hope my two threads/questions get answered. I preferred the support tickets because then you could send the support a file, or your phone number if you needed more help. I wouldn't do that in a forum. Oh well....