if skype will not work for a phone call, we could use IM to talk by text chat. if you have a hotmail or yahoo email address you could easily set up a chat program such as Trillian or Adium. we would set up a screen sharing session using Adobe Acrobat Connect Professional to investigate the issue with you.
Hi Jason, thanks for the info, there is no new support ticket created as yet? We don't really have accounts with Hotmail or Yahoo, just GMail from the publicly available clients.
I suppose we could use the free version of TeamViewer that has a basic chat client and screen sharing? I will be free from 14:00 GMT onwards if you need access to machine.
To make sure it wasnt my local environment causing the issue I have uploaded all files to my hosting account and tested mailserver functionality, all seems fine but the email isnt triggered by UE still. I will update support ticket also in case you need email/IP information.
Cheers