No, I'm not telling you any thing of the sort.
I'm telling you that I have started a free support incident for you so that we can investigate the cause of the problem with you.
Please log into your support history to update the support ticket that has been created the requested information so that we can look into the problem.
I am not suggesting that you have to pay for a support ticket, I am letting you know that a private support ticket has already been created.