I didn't mean to imply that the general discussions were never productive... I just know that overall the threads were often unproductive and sometimes even had an argumentative tone, which really isn't appropriate for this forum where we are just trying to be helpful.
The email announcement should have come from a firstname.lastname@example.org email address. Any emails sent to email@example.com will be replied to. Since your questions are sales related, that would be the best route.
Since the sales team doesn't read these forums regularly that would give them the opportunity to see and make corrections to the messaging to prevent confusion moving forward instead of me needing to relay the message.