Missing Product Options
This is really disappointing, I have listed the problems we are experiencing in my last post, we have purchased a number of modules from Web Assist now and the forum help always seems a little vague! Every time we have posted we get a question about our question!
We have used all the posted files to try and fix the error, starting with PP_ECO_PHP.php.zip - To fix Pay-Pal error after users could not complete an order.
Then our customer noticed that the product options were not showing on the order info in the admin back-end, customers invoice and customers log-in area.
We found that other users had been experiencing the same problem and found this post - we downloaded the files.zip from 04-28-2010, 09:00 PM and installed the files as instructed. Once complete we then did a test order only to find we got the Pay-Pal error again!
We have checked the database and the correct fields seem to be present, after reading the various posts it looks like the option information should be added to the product title when the order is created.
One thing we did notice on your Demo Store was that the options were missing there as well, if you look at the example order for a chef's hat the colour options are missing. This is a little worrying. Ultimately we could do with a zip with the correct Pay-Pal file and the other files needed to add the option information accordingly. We have tried the various files posted.
If you need me to take screen shots of the database I can, I can't see how any others will help. Thanks for your help in advance.