I've cleared the cookies (did that yesterday) changed the settings...I'm in the US! I've done everything you have suggested, I hope you read PayPals answer and they said the setting are correct.
This is a major problem and I'm not happy at this time with your products, service and support. You..or anyone else doesn't seem interested in making this work.
This is a very BAD experience with your company.
If this is not resolved I'm going to be forced to reverse my payment on my card since you guys don't give refunds...even if you're products are not working.
I was hoping that this would be the suite of products that my company was going to push which would have been beneficial to both of us. But with this poor support and your unwillingness to look past what you think is not leaving me much options.
Since I've gotten NOTHING from you or WebAssist in the way of useable support, I'm going to take one more pass at PayPal to see if they say anything different.
btw - I went to a computer that I've never used before and went through the same purchasing steps and it just brings me to the same page where it asks you to login or to create an account.
I've done EVERYTHING you have suggested and your product is just not working.
As I've mentioned before.
1. I'm willing to talk on the phone
2. you can login into my computer (as someone has done from you company before) and see if you can get it to work.
3. I will follow your instructions.
You telling me that it's a PayPal thing while they're telling me that my setting are correct is terrible.
I was really expecting more from you guys.
BTW - I'm documenting everything in case you guys end up trying to fight me on the refund. (which I'm sure you will).