close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Error in Check out

Thread began 1/25/2010 3:35 pm by lionel307143 | Last modified 6/23/2010 1:00 pm by lionel307143 | 3953 views | 24 replies


Error in Check out when using USPS

I am having this same issue even after receiving a response from USPS with the production credentials.

I have installed the patches for USPS problems. But every time i test with a product I get this message.

  Transaction Not Completed
We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.  

when I disabled Shipping in the admin of my store - the order went through with my PayPal account perfectly.

This is exactly what I did, I did receive a response from USPS with the production credentials, entered the production credentials in the store admin for shipping, saved, and still have the same issue.

  Send an email to

For the Subject: Production Server Access

In the body of the email, they ask that you state the tool that you are using which requires this access and your username. Here's what i entered...

I am using WebAssist's PowerStore to provide an online store that includes a shipping rate lookup through USPS.

In order for PowerStore to use this feature, I will need live production server access instead of the testing credentials I have so far.

My Username is 163W######  

I'd like to HAVE shipping with my store - so any help you could give me for making this work would be great!


Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...