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Power Gallery Stopped Working

Thread began 6/08/2010 4:20 am by pcondon1390228 | Last modified 6/11/2010 8:13 pm by pcondon1390228 | 1193 views | 5 replies

pcondon1390228

The idea was to set up a fresh install on www.sancere to see if I could replicate the issue I was having on www.nomadicmonkimages. The result were that the same error was occurrring, these two domains sit on the same hosting server.


The www.sancere test site uses a different database, but the newer version 1.1 install of powergallery. When I installed to this site I did not make any modifications. I just did a fresh load of some different images a smaller qty) but only using one page photo1.php. I did not make any modifications to the files, using the default ones, but got the same issue.

server log error log from sancere site:

[Thu Jun 10 02:34:47 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi"
[Thu Jun 10 03:34:25 2010] [error] [client 10.216.1.63] File does not exist: /home/linweb02/s/sancere.com/user/htdocs/include, referer: index.htm
[Thu Jun 10 04:29:42 2010] [error] [client 10.216.1.63] File does not exist: /home/linweb02/s/sancere.com/user/htdocs/sales.html
[Thu Jun 10 05:01:24 2010] [error] [client 10.216.1.63] File does not exist: /home/linweb02/s/sancere.com/user/htdocs/robots.txt
[Thu Jun 10 07:30:31 2010] [error] [client 10.216.1.63] File does not exist: /home/linweb02/s/sancere.com/user/htdocs/include, referer: www.sancere.com/
[Thu Jun 10 07:31:07 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.sancere.com/
[Thu Jun 10 07:31:07 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.sancere.com/
[Thu Jun 10 07:31:25 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.sancere.com/
[Thu Jun 10 07:31:25 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.sancere.com/
[Thu Jun 10 07:31:26 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.sancere.com/
[Thu Jun 10 07:31:26 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.sancere.com/
[Thu Jun 10 07:52:51 2010] [error] [client 10.216.1.63] File does not exist: /home/linweb02/s/sancere.com/user/htdocs/include, referer: www.sancere.com/
[Thu Jun 10 07:53:26 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.sancere.com/
[Thu Jun 10 07:53:26 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.sancere.com/
[Thu Jun 10 07:54:27 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.sancere.com/
[Thu Jun 10 07:54:27 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.sancere.com/


The error log on the main site www.nomadicmonkimages.com

[Thu Jun 10 08:00:32 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.nomadicmonkimages.com/
[Thu Jun 10 08:00:32 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.nomadicmonkimages.com/
[Thu Jun 10 08:01:10 2010] [error] [client 10.216.1.63] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec), referer: www.nomadicmonkimages.com/
[Thu Jun 10 08:01:10 2010] [error] [client 10.216.1.63] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi", referer: www.nomadicmonkimages.com/


I have just recieved this reply from Fasthosts the hosting company


Dear Peter,

Our engineers have not been able to identify any issues with PHP on the server that hosts sancere.com. The issue appears to be with the photo1.php page or a file that is trying to include.

All PHP scripts need to execute within 30 seconds or they will time out, as photo1.php is taking longer than this you are getting a 500 error.

You should look to reduce the amount of information that the page is trying to load to reduce the execution time.

If you have any further questions please do not hesitate to contact us

Best Regards,


Fasthosts Customer Support
Fasthosts Internet Ltd.

I have escalated this to fasthosts , and spoken to the manager, he has looked at the script and suggests the issue is around the "global.php" file where the script is timing out. I am really getting desperate as the site has been down now for over 4 days and customer is getting impatient.


Could this be a license issue? product on www.nomadicmonkimages.com uses version 1.0 - downloaded on 30/12/2009) but dont understand why this was working before? I am really at a loss.

I have also tried to reduce number of images on www.nomadicmonkimages.com this is not the issue. Looks like the php pages are just not firing up! PLEASE PLEASE CAN YOU HELP

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