You seen to have stopped the contact between us since I said that I want a refund for this product. I would not use it I'm afraid, even if it were free. I want a product that works for me not one I have to spend 10 days to prepare and finish before it's ready to hand to my client Your Company seems to look on "The UK customer" as unimportant as I am experiencing first hand. I simply want a refund for this product. Please arrange that for me.