I have been so frustrated by the lack of a detailed response so today I emailed the following in the hope that a reply is given for the questions asked regarding updating currencies. It is not my intention to cause any problems with the design or support team but to point out that this issue is extremely important to International customers.
For the attention of Michael Lekse - Vice President of Sales & Marketing
Help Help Help
I and several others have been trying to get an answer from your support team regarding PowerStore and the issues for International customers. I do not want to detail all issues in this email however if you follow the thread in the support forum about changing currencies you will see that we are no further in getting an outcome. I personally have been a customer for many years and this issue alone is deeply concerning me on your companies attitude to customer service. I have always believed that the US is the best in the world to ensuring customers are the most important part of any business. This cannot be said in this case. Can you please investigate this as a matter of real urgency and post detailed answers to the questions raised or at the very least ensure your International customers are not being treated as second class, the issues will be thoroughly investigated and answers given in a timely manner.