So much for easy
So this isn't as user friendly as you advertise, and your solution isn't a solution unless I buy other products from you. Sort of like buying a car, but needing to spend some more on tires if I want to drive it off the lot. In this case, another $100 to make a product work that I spent $50 for. Tell me how that makes sense.
Please let me know who to contact regarding a refund.