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Problem with "Add a Default Value" Locking Up

Thread began 5/19/2010 6:10 pm by bbolt360986 | Last modified 5/26/2010 5:51 pm by bbolt360986 | 1656 views | 17 replies

bbolt360986

Jim:
Tried Everything... The SQL group from BlueHost reviewed the issue and indicated that it wasn't a problem on their server....

# Tue May 25 08:32:50 2010
# Query_time: 129.345989 Lock_time: 0.000102 Rows_sent: 0 Rows_examined: 39108
use divinebu_door;
SELECT DISTINCT ps3_products.ProductID, COALESCE(ps3_productoptions.GroupingID,ps3_products.ProductID) AS GroupingID FROM ps3_productoptions RIGHT OUTER JOIN ps3_products ON ps3_productoptions.ProductID = ps3_products.ProductID WHERE ps3_products.ProductID = 7504 or ps3_productoptions.GroupingID = (SELECT GroupingID FROM ps3_productoptions WHERE ProductID = 7504 LIMIT 1 )

As you can see the 120 seconds causes the software to crap out..on Any product that I attempt to Add a new default value.... I haven't changed anything on the page!!! The customer has put in a number of Advance Options in the shopping cart in the past... but for some reason it won't permit this now... I checked for database entry issues but I can't tell because I have nothing to base my work from.... I reviewed the Ps3_Options table and the PS3_optiongroups... they look OK.... can you help me if I send you table data... and how would I do that...

Something that is Key... When an attempted is made to create a new Advance Option the new option data is stored in the ps3_options table and the screen goes white as described earlier in the chain of notes.... but if you attempt to view the product in the shopping cart none of the options are listed.... any of the products that was entered before this problem started to occur will show with all their selectable options....

In the table ps3_productoptions.OptionID the Max number in the table is 247 when I looked at what was attempted in creating new additional Advance Options the ps3_options.OptionID max number in the table is 302....



thanks
Bob

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