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For what it's worth dept.

Thread began 5/07/2010 11:21 am by Peter | Last modified 5/07/2010 11:51 am by Peter | 672 views | 2 replies

Peter

For what it's worth dept.

I have a couple items for the the WA suggestion box. First, before the re-design of the web site (which looks very nice) I used to be able to see all of my extensions along with their serial numbers on one page. I can't seem to be able to do that anymore. I have to go into the page for each extension. If I can still do that somewhere, I'd like to hear how. If I can't I suggest WA make that option available again. Secondly, I want to say that WA has done a tremendous job trying to improve the support documentation for each of the products. There still in my mind as a real newcomer to much of the technology a fundamental problem with the instructions--even solution recipes--not tailored to the most basic user. That is, stepping someone through a procedure at the most basic level. I know, because I'm at that level and as I go through much of the help documents, there frequently are steps that are too short and assume someone knows how to implement that step. As only one example, I'm looking at the Security Assist getting started file. Step 1 is pretty straightforward, no problem there. I get to step 2 and it says choose the database connection you intend to use. Well, how do I do that?? I have the solution recipe files, but the starter ones anyway don't have a database connection made in the server behavior panel yet. So I don't know how to implement this step. What step 2 should do is say for people like me something like, OK now we're going to set up a database connection using the BSM starter files and here are the steps to do this. My point is, you must tailor your products including continued improvement of the tutorial files to the lowest common denominator like me because we are your clients too. I would gladly volunteer to review your tutorial documents, new or upgrading, free of charge and provide you feedback if it meant I and many others like me got the support docs we need to successfully use your products right out of the box with the least amount of hand-wringing and wheel-spinning. I think WA products have a lot of untapped potential for me and I own many, but I frequently spend too much time trying to step through the instructions. That is very frustrating and unnecessary with the proper tutorials. I'm sure hearing this after the great improvements you have made is also frustrating. I'm trying to help you and me by sharing this and point out the need to keep working on this. It's getting there, but not there yet for many of your products. Whatever it takes, please keep striving to improve in this area. Thanks for listening.

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