I have have asked this at the bottom of another thread that I started but have not received a reply, maybe because it is a separate problem so I thought it best to start again in a new thread.
"Now, unfortunately I have a new problem, I used the eCart 5 wizard for SagePay VSP Server and it always goes to the checkout_failure.php page, I can't seem to get it to work. I noticed one other thread on your forum (SagePay / Protx Problems) and they suggested deleting the entries for Billing State and Delivery State as they seemed to cause an error when they were changed to UK counties. I have tried this but it didn't work. I also tried to follow the article "Debugging eCart Transaction Failure issues" but nothing appeared to happen.
Is there anything else I could do?"