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problem after successful Paypal

Thread began 4/02/2010 6:26 pm by rdicroce404569 | Last modified 4/06/2010 7:57 pm by rdicroce404569 | 1118 views | 8 replies


is this what qualifies as support now days

You buy a webassist subscription based on a video demo that you can add shopping cart to your site and customize. Then you follow step by step guides and cart doesn't work. So, then you click on support and it takes you to this forum where apparently no support person reads or cares to respond. If you are not going to support your product then you should be honest about that up front, as paying customers expect the product their buying to work and when it doesn't then the expect support to make it right or a full refund. But, if you buy the subscription it's non refundable, so you end up with a product that doesn't work, no support and you can't get your money back. This all seems very dishonest to me. And after reading and searching the forum for days I see a lot of dissatisfied customers who were sold products that don't function as advertised.

I expect help with my issue or my money back.

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