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WebAssist Solutions - EULA Update

Thread began 3/18/2010 4:18 pm by neilo | Last modified 4/21/2010 3:09 pm by neilo | 5653 views | 88 replies


Originally Said By: Ray Borduin
  The update is for future sales, the license you purchased under is the license you will be expected to follow.  

Hey, I am the lucky one...I suppose. I only have a couple of internal clients. But for those who purchased your product(s) and relied upon the then existing terms when they re-sold integrated/enhanced solutions to their clients and calculated their on-going maintenance costs based upon those terms… there is now perhaps a BIG PROBLEM.

Per your new terms and conditions…
"...each license of a solution can only be deployed to one website for one client....Our new licensing does not affect customers who have previously purchased a solution from us but will be applied to any new releases or updates."

This is not a small change. It is a drastic change in terms. Your licensing terms also say that we only get 30 days to get (free, no charge updates.) This alone is far less time allowed by other vendors (i.e. shorter than industry standards.) So now, if I am reading your terms correctly...even to get updates after 30 days we appear to be required to pay per installation... Does this mean that there will soon be a "key" issued per installation?

This implies to me that if I choose to continue to support my client base (built upon mostly your products and the reliance upon the terms/conditions that were in place when I purchased)...that now in order to provide any updates or enhancements...that I will have to absorb the additional costs you have now added "overnight as it were" to me as a developer until the end of my maintenance agreement terms with my clients.

This may not be economically viable for some developers. As a developer I must take into account the entire life-cycle of the products I develop. The decision to include in my integrations... any/all 3rd-party widgets, tools, and yes, even your framework solution products such as PowerStore, include assumptions about design and enhancement cycles that are dependent upon the terms and conditions of those product licenses.

There is always an intangible consideration of trust in a vendor when you decide what widgets and tools to incorporate in the products you develop for resale. WebAssist has over the last year gone down the path of putting that trust at risk, such that I find depending upon you in the future to be a team player, to be a reliable vendor partner in my business strategy is becoming a very hard sell. You have made significant changes in your support/licensing terms, and all have been negative ones for developers in my opinion. To say that you have made these changes to "help" developers...seems disingenuous at best.

As I have stated before. For the most part I like the functionality offered by WebAssist. And I would like to see you to remain successful…now even if only to protect my investment in your tools. However, as you continue to move down the path and make your offerings and terms and conditions more and more unfriendly towards developers I fear that you will not remain successful and that I will have made a bad long term investment by selecting WebAssist as a vendor. I would be happy to discuss this with you by phone. I believe you have my number. Email and blogs are so poor means to discuss such issues.

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