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Do we have to wait for a shooting star?!

Thread began 1/20/2010 5:11 am by tone397472 | Last modified 9/11/2011 7:09 pm by tone397472 | 8011 views | 49 replies

carleneBeta Tester

Well, that's sad to lose another helpful voice in these forums.

Neilo said in one response:

"Photoshop (for example) is software that helps - and speeds up productivity for - designers. You need to spend time understanding how it works though, so there is a learning curve. Everything has some learning curve. When the curve seems too steep, you ask for or look for help."

Well comparing Photoshop to the WebAssist products is like comparing Apples to Cumquats. Both fruits are great for you and quite tasty, but one can be found in every lunchbox in North America, and the other, is well, harder to find and more exotic.

Basically you can go into any chain bookstore and find an entire shelf dedicated to Photoshop. Lots of fantastic helpful books that detail step-by-step tutorials on how to do what you want to do. I have shelled out the necessary $50 a pop for some of these kinds of books in the past - and found them really helpful. I especially love the Adobe Classroom in a book series and the Friends of ED books about their products. With them I hand coded and designed a decent dynamic website. (But I thought to save time by using the WebAssist programs, but instead am spending time trying to puzzle out how to get them to interrelate so I can customize them.) And yes, I would pay $50 for a step-by-step book Classroom in a book style book on Data Assist or eCart or even PowerStore or better yet - how to get them to work together.

But truly where the comparison fails, and where WebAssist should look for examples of how to document a product is the Adobe website. True, Photoshop and the Adobe Creative Suite costs two to four times the amount the Web Assist products do, but when you get to over $300 dollars with a software package, one expects much better documentation than we get with say the Dynamic Suite. (And you guys used to provide extensive help docs with great videos as well, so what happened?) Adobe provides great step-by-step videos with their software as well as thorough step-by-step and highly detailed help documentation.

I usually go to the DreamWeaver help docs on the Adobe site - but occasionally use the Photoshop ones and the Illustrator ones. So Web Assist documentation team, if you'd like to know what we are expecting and are looking for in documentation support, please click these links:


And the crowning glory of what all product support documentation should be:

Please tell your upper management to spend as much on documentation as on marketing. Because if you do that, your products will market themselves and your customers will virally sing praises of your products in other software forums. (Such as the Dreamweaver ones.)

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