But, some WA responses do seem dismissive and incipiently create feelings that legitimate dissatisfaction will receive 'snooty' replies.
Having said all that, on a positive note, Dani bent over backwards to help with an issue with Site Import I had last week. So, all sing after me 'Dani needs a pay rise, Dani needs a pay rise'.
A lot of time spent on this discussion by a few folks. What, ten votes..23 replys...and for what? If the only complaints received are through the forum...and it seems that there are few other ways to get through to tech support...and only 6 of the 10 are whining...me included...then can we try to turn this into something positive PLEASE?
I like the products. I don't like some of the support policies and wish that they product had better docs (i.e. more programmer level, vs. Saturday afternoon hacker level) Like, (1) exactly how do the categories / sub categories work in the products modules? what are the ways to bulk load products? How can you bulk update all products in a single category, single sub category? How do options really work. How can all products within a category, with a simple option be updated without updating all the other products in all the other options and other categories...etc...that kind of documentation. We need some kind of hierarchical map that shows the functional layout of the design...I am not a professional coder...just need to how/where to access the information. Your docs are OK...just not covering enough of the details...especially when you release new features/functionality.
Trying to update 100, 1,000s...ok even 10 sub products can be really a pain...just don't have enough info, to know how to efficiently update/add groups of products.
This is just one example, but there are several areas where more docs would be better...and what would really be good is for one of those outstanding videos that you used to to make for us that showed how-to-do-it to be made on these new features.
Hey, we love you guys/gals, right everyone?...but we get frustrated tooooooo. And as it was said long, long, ago..."Help us O-B-1...your our only hope"
Cheers all. No more bashing please.
Oh, and about the polls...I think polls are great when used responsibly. But I agee. This forum is not a good place for complaints about the service delivery, marketing strategy, or character of the folks providing services...or the character of those seeking help.
And as soon as WebAssist provides us with an alternative, more preferred channel, and hopefully more effective...I am sure that we all will take advantage of that