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Do we have to wait for a shooting star?!

Thread began 1/20/2010 5:11 am by tone397472 | Last modified 9/11/2011 7:09 pm by tone397472 | 8031 views | 49 replies


Originally Said By: carlene
  Hey - everyone read this thread from some more enlightenment on the Web Assist technical support & documentation manifesto...


Someone started a poll, and the WebAssist tech support people were voting...nice.
And here's more advice from them:

"We want your documentation suggestions, and we want your feature requests. So, post them in the WishList forum if you are looking for something specific."

I think that we're all looking for more specifics in general. Simply said. Be as specific as humanly possible with all documentation. Perhaps two versions - the Quickstart documentation, then the in-depth documentation that will actually help web developers?

I totally agree 100% with this yogastudents362523 review. I have also purchased over $500 worth of software from this company and still don't use most of it because I can't find any documentation on how to make it all work together.  

First of all Carlene, because a WebAssist shield shows by my name in the voting does not mean I am a WebAssist employee - I am a community expert - BUT, I AM ALSO A CUSTOMER - just like you!!!!

I happen to be very happy with the product - I have had no problem deploying in 3 different occasions already.

My suggestion would be to ask specifically about the problems you have and you will probably get a great deal of help right away. So far, all I see is quite a bit of negative generalizations.

But I get it... everybody has a different host and different nuances to their situation. But if you ask specific questions, there are a lot of us that can help - both from community experts (like myself -- who do not get paid anything by WebAssist) and WebAssist employees.

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