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Customer Satisfaction Poll - Customers Only Please

Thread began 3/01/2010 9:13 pm by editor400940 | Last modified 3/06/2010 11:14 pm by editor400940 | 3040 views | 28 replies

Ray BorduinWebAssist

For the record, we still stand by our products and have people helping with specific issues that are reported. We absolutely intend on working with each dissatisfied user and showing them how to fix their problems... I'd contend we are probably already doing so.

There is no more appropriate platform for finding help. This is a platform to post the specifics of your problem, and we will concentrate our efforts on solving those problems and fixing them as they are discovered.

I didn't assume anything other than that I could not deduce anything from the poll as it stands. I'm saying to deducing or assuming anthing at all from this poll would be a mistake.

I think anyone who regularly uses our products knows that this thread has been a waste of everyone's time. We haven't logged a single bug or solved a single issue from it. We haven't identified an unsupported platform and can't document anything to help people in the future. A constructive post is one that does any of these things.

If you need further help, I can contact you offline, but I think this thread has already digressed and unusefull. I'm afraid it would be an even bigger waste of time to discuss it further offline. I'd rather start identifying and discussing actual problems that we can fix.

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