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Customer Satisfaction Poll - Customers Only Please

Thread began 3/01/2010 9:13 pm by editor400940 | Last modified 3/06/2010 11:14 pm by editor400940 | 3127 views | 28 replies



I disagree with you regarding your response to Carlene. If all went as well as your tutorials suggested this thread would have suffered a quick death. Where I see PS3 users struggling is with PS3 performing it's basic functions without issue.

I spent HOURS trying to get past step two of the "easy installation" process as the host sever continually denied access without any useful error messaging or guidance from the software. I finally figured out that PS3 didn't like the DB name and password I chose on the server. This is one small example of how not user friendly this package can be.

I expected, as WA marketing claims, that I would be able to load the package, change some verbiage and pictures, load my products and GO! This has hardly been the case.

To be continued...

Originally Said By: Neil Beadle
  Hi Carlene,

I wanted to address your comment regarding PowerStore's documentation directly, because it is unclear where people are struggling with documentation, and where holes need to be filled. Our approach with documenting PowerStore 3 has been to do everything necessary for a beginner (non-developer) to get their online store up and running. I believe we have documented this thoroughly with the tutorials found on this page powerstore/.

Where PowerStore users are struggling seems to be with regard to modifying PowerStore to do something it doesn't currently do. In most situations, we review these requests for documentation and have to determine if it is something we can document and help a lot of people, or if it is too complex and we should include it in a new release. Oftentimes, people's complaints regarding PowerStore's documentation is to accomplish something so unique, it would only help a couple customers if we were to right a tutorial for it. In such cases it would be better if resolved here on the forums.
We want your documentation suggestions, and we want your feature requests. So, post them in the WishList forum if you are looking for something specific.  

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