close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Customer Satisfaction Poll - Customers Only Please

Thread began 3/01/2010 9:13 pm by editor400940 | Last modified 3/06/2010 11:14 pm by editor400940 | 3127 views | 28 replies

editor400940

Neil.

I disagree with you regarding your response to Carlene. If all went as well as your tutorials suggested this thread would have suffered a quick death. Where I see PS3 users struggling is with PS3 performing it's basic functions without issue.

I spent HOURS trying to get past step two of the "easy installation" process as the host sever continually denied access without any useful error messaging or guidance from the software. I finally figured out that PS3 didn't like the DB name and password I chose on the server. This is one small example of how not user friendly this package can be.

I expected, as WA marketing claims, that I would be able to load the package, change some verbiage and pictures, load my products and GO! This has hardly been the case.

To be continued...

Originally Said By: Neil Beadle
  Hi Carlene,

I wanted to address your comment regarding PowerStore's documentation directly, because it is unclear where people are struggling with documentation, and where holes need to be filled. Our approach with documenting PowerStore 3 has been to do everything necessary for a beginner (non-developer) to get their online store up and running. I believe we have documented this thoroughly with the tutorials found on this page powerstore/.

Where PowerStore users are struggling seems to be with regard to modifying PowerStore to do something it doesn't currently do. In most situations, we review these requests for documentation and have to determine if it is something we can document and help a lot of people, or if it is too complex and we should include it in a new release. Oftentimes, people's complaints regarding PowerStore's documentation is to accomplish something so unique, it would only help a couple customers if we were to right a tutorial for it. In such cases it would be better if resolved here on the forums.
We want your documentation suggestions, and we want your feature requests. So, post them in the WishList forum if you are looking for something specific.  

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...