I agree with all the frustrated individuals out there trying to get a grasp on this software. I too have had the software for 2 years and have yet to use it fully and I have complained many times to their tech support dept. Their newer products and extension library membership sound like they will make the programming parts easier but why should I invest more money in other extensions thinking they will simplify things when in truth I will be purchasing other items I cannot use.
I understand tech supports stance on supporting their product and yes, if I used this software day in and day out like they do, it would be easy to create websites. But I bet that tech support has had hands-on training using these extensions and have had their questions answered in a more timely matter than we are getting here.
Maybe offer a webinar? Or more YouTube videos. And if there are any WA Gurus out there, perhaps share how YOU have been able to put all the WA items to use.