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Thread began 1/25/2010 2:18 pm by dylan399236 | Last modified 2/23/2010 3:16 pm by dylan399236 | 4019 views | 21 replies

Office Guy-172461

Originally Said By: dylan399236
  Personally I think a forum is a good addition to a support tickets system not a replacement.  

It is not a replacement. They just run all issues through the public forum first so everyone has more information to work with. They open support tickets as needed.

Under the old system you would have to wait until support returned from the weekend before anyone could help. This also eliminates a lot of duplicate questions and gives people a chance to find answers for themselves by searching the forums.

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