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Where to begin?

Thread began 11/17/2009 8:05 pm by nickj | Last modified 1/31/2010 8:45 am by nickj | 7208 views | 59 replies

Office Guy-172461

Hey neilo,

We all agree that all documentation can be improved. Many including yourself, have tried to address this in various ways. Some people appreciate this, and others sadly like to focus on the flaws.

I was addressing this request in particular:

  vaguely state things like 'now all you need to do is set up your database and configure it' before moving on!  

I pointed to the videos that tell you how to do that. Yes it's true that there isn't a separate set of videos for every product that uses a database, but it's just not that hard to substitute the name of the database you want to use, for the one in the video. Videos take a lot of resources to produce and could take away from areas that need more attention.

I've gone to a great deal of trouble setting up the Knowledgebase and have written many tutorials to help people get past the starting point.

When I get comments like:

  Wow! How arrogant are you?  

and told to stop posting to a "registered" (whatever difference that makes) forum, it doesn't exactly inspire me to continue trying to help.

I hate to see a positive thread like this turn into an excuse to bash those that are trying to do something about it. It is far more productive to post something like, "I don't understand how to create a connection in Dreamweaver" than to say, "I'm not buying anymore products until I get documentation the way I want it."

Some want to learn new things and ask for help. Others would rather complain about how hard it is, and attack those that are offering to make it easier. Why should I care about helping people if all they're going to do is bite my head off for not providing it in the format they want?

WA has an obligation to help their customers, while I can walk away whenever I want. When all you're doing is working for an occasional thank you, it doesn't take too many of these kind of comments to direct my attentions back to my own projects.

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