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installation and activation errors

Thread began 1/17/2010 10:40 am by jan195010 | Last modified 1/17/2010 11:26 am by jan195010 | 795 views | 1 replies


installation and activation errors

I purchased a library subscription yesterday and downloaded upgrades to a number of my, already purchased, extensions. After installing 2 of them I got errors in dreamweaver (CS3) and on starting Dreamweaver found all my extensions had disappeared from the menu bar. I deleted the windat file to no avail and then deleted the config file which fixed the missing inser bar icons problem. I then had a dreamweaver start up file error due to memento and managed to find 2 legacy memento files which I deleted to fix that. I started again - this time I ended up with javascript errors in dreamweaver and extensions wouldn't uninstall or install - I ended up having to delete the config folder again. I started again. This time I decided to load one extension at a time. I got an error saying that the installer file is invalid for Dreamweaver tools for google so abandoned that. Then installed site assist. It installed but I got an activation error 400.

I have now spent 2 days trying to sort out installations and now have no webassist products working at all for a considerable financial commitment. Is there a specific order these products have to be installed in? The time is takes for installation is considerable and I seem to be going round in circles. Sorry for the rant but it really is frustrating. Have you any ideas on how I can sort this out? the error 400 told me to raise a support ticket but I can't seem to find where to do that althhough by now I may be too tired to see properly. Any help appreciated.

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