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OK sorted : good grief people!!! I have wasted a week looking for the answer - a week!! I have also wasted Office Guys time as well!
I cannot believe the advice written for Caroline379050 is not in the tutorial pages for Universal Email!!!!!
I have been pulling my hair out, going nuts. I just followed the advice from Dani Chankhour and magically it was sorted!!
Please include the explanation in the tutorial notes because I have been going out of my mind! This would web-ASSIST(!) more like me!
The software is brilliant of course - when you know what to do!!