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Thread began 9/01/2009 1:33 am by tom92909 | Last modified 1/08/2010 1:21 pm by tom92909 | 17490 views | 131 replies


Rip-off response

Webassist: "Are you saying your SuperSuite purchase did not provide what you purchased? Or are you saying you were attacked by SuperSuite?

The purchase of a $900 suite that you can own for $500 now, or license for @$200. But more importantly there would be no benefit to having bought it in the first place (would have rather had the upgradable path) once a full version is released. It's really a matter that the Webassist didn't care about these customers who purchased the full product. (Yes, I see your last comment, now)

Webassist: "What was wrong with all of the introductory specials and sales?"

This wasn't a benefit to the customers who spent the money up-front.

Webassist: "Maybe because this has been discussed to death already..."

And as the customer, your saying, I'm required to do the digging to find this information (if it exists). Sorry, I'm the customer and I deserve an explanation if I ask a simple question.

Webassist: "If they don't listen, how do you explain this:"

SIMPLE: If the rep at Webassist would have been kind enough to inform me of this, I wouldn't have posted this thread in the first place, and been very pleased with the response!! In fact, I would have already signed up for the program. But thats not what occurred, instead I got the standard "sorry, but thats the way it is".

In Summary: All it would have taken was a friendly reply to my email with this information. But I didn't get that explanation and no response to further inquiries (and by the way this was my second attempt to communicate with Webassist on this topic, my first inquiry a month ago was totally ignored).

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