In fairness, that was an earlier issue. I also ask for patience. I donate this kind of work to others and have to fit it into the rest of my life, including my day job and family life. It's been a while since I've asked for support from WA. In the past I was able to submit an incident (question) to tech support at any time as I recall and usually got a response quite quickly. Now I have to wait until the weekend is over for someone to help, which I didn't know about and was needing some resolution before too long. I wasn't meaning to sound unfairly impatient, just wanted you to know my need. And frankly I've got enough reading in my life that I have no desire to read the WA support policy. I'm thick enough to think of myself as just a customer-a good one at that-needing support without a lot of excess inconvenience on my part. I just want timely support, which you are helping with and I appreciate it. Just want a bit of understanding from the other end. Thanks... and sorry for the soapbox!