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NOT COOL, Webassist!

Thread began 9/08/2009 8:11 pm by meegan76727 | Last modified 10/27/2009 1:48 pm by meegan76727 | 7762 views | 46 replies


Originally Said By: Anna Robinson
  Our policy is to upgrade customers to newly released versions if they have purchased an older version within 30 days of the new version coming out. We do this automatically in the download center so that you don't need to call in to take advantage of this.

We will continue to come out with new versions of our products; in fact, we are trying to get on a quicker cycle for this. Like a lot of software companies though, it is not our policy to publicize release dates for our product line. While some software companies leak this type of information, release dates are often estimated, or move entirely, and moving a release date can be every bit as unpopular as not offering it in the first place.

As SOJO mentions above, our subscription program is a great alternative if you do not want to pay upgrade costs after the 30-day mark.  

I just found this thread, going back to Sept 9th 2009. I upgraded to CSS Sculpture 2 on July 15th (give or take a day or two) so I missed out on the free upgrade by 2 - 3 weeks! I hardly call this fair.

I understand you don't want to publish release dates - but 30 days is not enough to be taking people out of two separate upgrade charges. If I upgrade to CSS 3 I will have bought the program TWICE!

I understand fully that you are being innovative and pushing forward, but in all fairness, version two should have been a dot update. It had no real new innovations other than automating the Faux Columns and adding a couple templates. Version three is substantial and worthy of a full upgrade.

When I ordered my version 2 the people at WebAssist KNEW they were going to strike again, in less than two months. I agree with the original poster - NOT FAIR!

Hey - I know the rules, so it is was it is, but I still think 30 days is simply too short.

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