Perspective on marketing
Please don't get me wrong, I think your products are great and the prices very reasonable. Your responsiveness is impressive. For the marketing department: You all are very familiar with your marketing product groups. They may well be intuitive to you as to what products belong in which groups but to the the rest of us it's a little mystifying. When you have the great new subscription program, and you say you will be adding extensions to it in the future it tells us that we just need to subscribe and we will get the new extensions and updates as part of the subscription.
When I opened DW after loading the extensions the very first item on the palette was something not included! Send this off to the marketing department please.