Thanks, I'll give that a try. On a slightly separate note, the other thing you helped me with - sending the marketers an email when they are assigned to a request in the update page - I'm seeing this error in my php_errors.log:
[16-Aug-2021 16:37:57 America/Chicago] PHP Deprecated: Function get_magic_quotes_gpc() is deprecated in /mnt/stor3-wc2-dfw1/486369/www.mydomain.com/web/content/_mmServerScripts/mysql.php on line 231
I assume this is related to the same outdated plugin that I had installed. How do I go about generating a new mysql.php file again?