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Thread began 5/23/2020 3:56 pm by yogastudents362523 | Last modified 6/18/2020 9:14 am by yogastudents362523 | 552 views | 71 replies

yogastudents362523

MAIL TO SUPPORT ISSUE

Hello,

My previous support ticket was still open, so I am using that.
I wish to send to them an email from each of the three installations I have extant.
They wanted me to send them a message to a specific test account whose credentials they gave me.
I entered that directly into the database because it is:

t632251@testmail.xxxxxxxx.com

which is not value accepted by PM as an input.

When I set up the mailing, it correctly identified a total audience of 3. However, I only saw 2 being instantiated by the progress bar, and there are indeed only 2 being reported in the Resuts tab, although the information in the Metrics section says 3 were set.

I thought this might be a temporary anomaly, and so sent a mailing from a second PM installation. Exactly the same happened. Audience says 3, progress bar only shows 2, but metrics says 3 were sent.

I at this point have no idea whether or not the above two emails have arrived at Support for my mailing service.

Before I send the third (it may of course not be necessary) could you clarify for me whether or not these two mailings were or were not sent? My incination is to believe that they were in fact sent, but that the PM software is only designed to recognize the xxxxxx@xxxx.xxx format, and cannot handle the t632251@testmail.xxxxxxxx.com
format.

Could you please advise because the Support people over at the Service are not particularly rapid, and it would be good to know whether or not I should just wait patiently, or find some other way to send them the information they need (examination of a full set of headers) to resolve this issue.

Thank you for your kindness,
KB

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