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fed up with not enough info to help newbies

Thread began 9/27/2009 4:40 pm by terry211640 | Last modified 10/15/2009 5:17 am by terry211640 | 7068 views | 55 replies


Are novices the problem or obscure suppor the problem?

I'm with Terry - the documentation is not nearly as clear as it appears our friends at WebAssist think it is - I'm not a novice - not a mind-reader**, either, tho.
They re-cycle chunks from tutorials from other (sometimes earlier, obsolete) products, so that Martin Fletcher cheerfully refers to "preceding" info that I don't have.

I think it's reasonable to expect clear, dedicated documentation for a $200 product.

**Perhaps I'm stupid, but for the life of me I can't find the sample database that goes along with the Data Assist video tutorial - where the heck is it? Can anyone help?

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