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Thread began 9/01/2009 1:33 am by tom92909 | Last modified 1/08/2010 1:21 pm by tom92909 | 17568 views | 131 replies


Subscription v Purchase v Maintainence

I have read pretty much all of the posts to this thread

1. I fully understand where WA sits on the Subscription model. As a super suite owner if I were to subscribe, and say for arguments sake, CSS Sculptor: (purchased Vs 2), it is now version 3, and during the life of my potential subscription it goes upto Vs 5. If I was to opt out of the subscription program, I would lose access to Vs 5, but I can still use Version 2.

Question 1: If I wanted to purchase Vs 5 (owning V2) do I still get the upgrade price or have to pay full as the version has now moved more than 1 version higher?
Question 2: If I did not own any product and just decided to subscribe, if I wanted to end the subscription and then purchase the extensions I wanted am I entitled to do so, and if so at what price.

2. - Scenaro: Been subscribing for 2 years. Have developed say 10 customer web sites per year (total 20) using your extensions. For some reason your company is no more. What happens to the subscribers. Do we get to use your products (final release) or does the activation process then stop us using these extensions? WIll there be any process for subscribers to get access to those extensions whether they were original owners or not.

If we cannot use the extensions anymore, then we have a real issue. In the above scenario I would have to re-engineer up to 20 web sites if changes were necessary, either manually hacking your PHP code etc or totally rebuilding the sites from the ground up, not to use your products (and probably purchase other extensions from other companies). But then again if your company is no longer trading, do you really care about your old customers and the issues, that they will face.

Has your company thought of that? I wonder how many people that have taken up the Subscription have thought of that?

I understand that it costs money to develop and maintain your products, and I dont have a problem paying good money for good products. As previously stated, I have purchased almost all of your products (including the CSS Sculptor 3 upgrade), however I will not go for your subscription model, as I don't see any real benefit for original owners.

If your company had offered to owners, a maintenance program, which gave the same benefits as the subscription model, but with one difference, we get to keep the upgraded versions, then I would have seriously considered taking you up on that offer. But under the current scheme I see no point as I would have paid the upfront cost of your products, then pay another $200 per year each year thereafter and then have to spend another hugh amount of money just to assure me that I have the latest versions of your extension, if I ever wanted to stop subscribing and to be able to maintain the Web Sites I have developed for my customers.

Remember, you are not selling an end product, take Pay TV for example. If you want to use that service, you pay a subscription. If you don't want to keep paying the subscription you lose access to your PayTV service as an individual. You are not affecting any other person in that choice.

You are developing and selling products that other people use to build and maintain other customers web sites. So for anyone that considers this subscription model should really think long and hard about what they are getting into, because you are trapping them into a life long commitment,

Ive been in this industry for over 20 years, and I have seen plenty of IT companies come and go.

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