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You said " I'm afraid software development just doesn't work that way. When upgrades are made, there are associated charges. If we couldn't charge people for upgrades, we couldn't afford to make them and we would have to just go out of business. The

Thread began 12/10/2018 8:28 pm by anonymous | Last modified 12/10/2018 8:53 pm by anonymous | 55 views | 1 replies

Ray BorduinWebAssist

It is a completely different product with different features. If the same name is what is throwing you off then I could change that to prevent confusion (but I don't think I need to). I can't afford to give free copies of the new product to everyone that purchased the old version. This is how we have always done it for over 20 years of business. You are the first to be confused or think you are entitled to new versions and upgrades instead of just updates.

The super suite description page clearly states:
"Plus, when we add great, new features to extensions that are included in Super Suite, you automatically qualify for discounts on the upgrade!"

It does not state that you would get new features for free, even when they are added to extensions included in the Super Suite.

We always give free bug fixes and free updates to existing features. We have never advertised or given free major version upgrades when new features are introduced, and we certainly have never included in our license terms that we would promise that.

You can see old versions of our site on:*/

They have versions going back to 1997, but you can bring up a version of the site from the day you purchased in 2013 order to see the product descriptions from that date. They haven't changed and never offered free major updates of new versions.

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