Hey, as soon as you find some of these perfect techs with superb people skills and years of tech experience, let me know and I'll hire some. We all know how easy it is to write documentation for all skill levels and cultures, so I'm sure that will come with the package.
The best techs I've known, were not even allowed to have contact with the public. It tends to be opposite sides of the park.
is helpful -
Isn't that why people hire web designers? If everyone could master everything, there would be no professionals.
Believe it or not, cash does not make up for all things. I instruct my techs to immediately report any unprofessional behavior on the client's part, and leave the site if they feel it's necessary. I would rather lose a client than a good tech.
I'm not asking you to "give a damn", I'm hopping you'll see that you will be the one that benefits from giving them some slack.