No, I expect WebAssist to write articles that explain common problems, definitely.
No, of course I don't, and neither should any of the beginners who bought the products because they were marketed as 'seasy to use' and 'no coding knowledge required'. Why should they (I) care about techies' burnout? Do you lose sleep over the burnout I'm having at MY job? Do you give a damn what MY job is? No, - because you shouldn't. That really is a lame point. FYI, I don't worry about the problems my postman, doctor, or the local fire crew are having either.
Maybe it might encourage them to rethink their strategy. Hire some people who have both the technical skills AND an understanding of the frustrations that paying customers might come up with, not to mention the diplomatic nous to combine them both.
The're getting 'abuse'? Haven't seen any. Did you mean criticism? Well yes, - thats the nature of the job. They also get the cash. That's the deal.
Sorry, - so now you're saying that people should be hiring experienced people to be doing the work for them, instead of kidding themselves that they can get the job done by buying a few extensions? Now you've really lost me.
Yes, I know. I've already thanked you personally for that, and I am grateful to anyone who is generous enough to freely offer their time and knowledge, out of kindness.