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just need to know what this nasty little message means

Thread began 9/29/2009 12:54 am by mehd389652 | Last modified 10/01/2009 12:54 am by mehd389652 | 3209 views | 18 replies


Originally Said By: Office Guy-172461
  So what would you suggest I do about that - write articles that explain common problems, maybe?  

No, I expect WebAssist to write articles that explain common problems, definitely.

Originally Said By: Office Guy-172461
  Did you ever stop to think about how hard it is for the WA engineers to keep track of the individual's skill level as they bounce from thread to thread? Did you know that the average computer phone support tech burns out in less than a year?  

No, of course I don't, and neither should any of the beginners who bought the products because they were marketed as 'seasy to use' and 'no coding knowledge required'. Why should they (I) care about techies' burnout? Do you lose sleep over the burnout I'm having at MY job? Do you give a damn what MY job is? No, - because you shouldn't. That really is a lame point. FYI, I don't worry about the problems my postman, doctor, or the local fire crew are having either.

Originally Said By: Office Guy-172461
  Do you think criticizing their efforts is going to increase their desire to invest more time in an issue?  

Maybe it might encourage them to rethink their strategy. Hire some people who have both the technical skills AND an understanding of the frustrations that paying customers might come up with, not to mention the diplomatic nous to combine them both.

Originally Said By: Office Guy-172461
  I have a major advantage. I can just walk away shaking my head whenever I want. They have to stick it out no matter how much abuse they get.  

The're getting 'abuse'? Haven't seen any. Did you mean criticism? Well yes, - thats the nature of the job. They also get the cash. That's the deal.

Originally Said By: Office Guy-172461
  There is no way to make all of this stuff easy for any level of experience. I've earned a living at this for 30 years precisely because people were willing to pay the big bucks for someone to take care of their computer problems for them. It takes time to learn anything worth learning. People are willing to help along the way if they are given a chance.  

Sorry, - so now you're saying that people should be hiring experienced people to be doing the work for them, instead of kidding themselves that they can get the job done by buying a few extensions? Now you've really lost me.

Originally Said By: Office Guy-172461
  People are willing to help along the way if they are given a chance.  

Yes, I know. I've already thanked you personally for that, and I am grateful to anyone who is generous enough to freely offer their time and knowledge, out of kindness.

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