. . I don't think it is really fair to complain about the quality of the free help.
Yes it is difficult to remember, but then this is a support forum, and as WA is marketing their software as simple to use for non-tech types, then perhaps they should employ people who CAN remember, - who have the social as well as the technical skills. Or else they should market their software as 'not for beginners'. They can't have it both ways, sorry, but they just can't.
You don't think it's fair to complain about the free help. Rubbish. Support is always implied or specifically marketed as part of the product price. Show me a for-purchase software product that says "You're on your own once you've bought it." If the support for a product marketed as suitable for beginners is difficult to understand by that beginner, then he has a right - (I would say duty) to complain about it.
The advisers here are tech whizzes - we get that - we also get the whiff of impatience when we're slow to grasp what you guys take for granted. Good on you. But for many people their first business could be something far-removed from geeking at the computer - something that these tech guys know sod-all about, and they are just looking for a simple tool to help with what - for them - is their primary concern. They don't want to get bogged down in technical instructions, no matter how brilliant the instructors are.
I know you are a volunteer - and I appreciate and am in awe of the time you put into these threads. But I also think that you're in a perfect position (not being instrumental in developing the WA software) to understand the frustrations that people have - especially in a thread such as this where where one of the WA technical geniuses was incapable of instructing a beginner on a basic issue, to allow a customer - who just wants to get on with his job - to waste three days of his time, just because the technical genius couldn't bring himself to provide a simple answer to a simple question.
I know that you get that.