close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

confirmation email empty

Thread began 7/05/2016 12:48 pm by rob75685 | Last modified 7/14/2016 2:23 pm by rob75685 | 190 views | 4 replies


confirmation email empty

hi guys

I have eCart running well on a site, but having some intermittent glitches regarding the confirmation email that the customer receives... any help would be greatly appreciated thank you.

The process is:

Cart -> Checkout form -> Confirm page -> Sagepay payment

On successful payment the customer gets redirected back to the website where the first page updates the database order with the SagePay txCode etc and then sends a confirmation email to the customer. Then it directs again to a final thank you page.

What happens sometimes is that the SagePay order goes through but the email confirmation says "The cart is empty" and the order details are empty. And the database is not updated either.

Sounds like an empty session, but I've made sure that the landing pages after SagePay do not clear any session data. Happens intermittently too which is odd.

If you don't mind taking a quick look - I've attached the landing page here. You'll see that there's an Update server behaviour followed by an email submission.

many thanks

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...