I changed line 33 of my WA_eCart_UPS_PHP.php file from this:
$UPS_XML .= "<Shipment><Shipper>";
$UPS_XML .= "<Shipment><TaxInformationIndicator/><Shipper>";
I also corrected the UserID, as advised by UPS, but we're still getting the same rates returned. :(
UPS have followed up with this...
"Thank you for your inquiry. Unfortunately, we do not support client code directly due to the many possible programming languages and environments. However, I was able to confirm that you are being returned the warning 'User Id and Shipper Number combination is not qualified to receive negotiated rates.'
The approved shipper number must be authenticated within the UPS.com profile associated with the API's User ID. This ID and the valid password must be used in Rating request. The User ID is case sensitive in this instance and must be used exactly as created during registration.
Please reply to this e-mail with the User ID and Shipper Number that you are using in the XML posts and I can verify whether this requirement is met.
To further assist you, please reply to this email with the following information:
1. Your complete XML request and response files generated by your code associated with the issue. If you are using Web Services, be sure to include the SOAP envelope and the SOAP security header.
Note: Please place the request and reply into a single ZIP file and add this ZIP file as an attachment to your reply.
2. The URL you are using to post your requests.
If you did not integrate the APIs yourself, you may need to contact your shopping cart vendor or web developer for assistance in capturing these files.
Once I receive this information, I will be able to address your issue in the most efficient manner."
Could you confirm what steps I need to carry out to get the complete XML request and response files? I've no idea what a SOAP envelope or SOAP security header is.
I've responded to UPS with the information I do have so hopefully they'll spot something in that but I will need to get the XML requests to them.
Appreciate the support, thank you Ray.
EDIT: I attach the XML request and response information since adding the <TaxInformationIndicator/> tag. Whilst it doesn't now show the "User Id and Shipper Number combination is not qualified to receive negotiated rates." error the result is still the same - £25.15.