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serial number incorrect

Thread began 5/11/2015 6:13 pm by andy.schofield283961 | Last modified 5/14/2015 8:12 pm by andy.schofield283961 | 745 views | 5 replies

andy.schofield283961

serial number incorrect

Hi,

I have recently started having issues with all my webassist extensions. They install without issue, but when i try and use them and copy in my serial number i get an error stating incorrect serial number.

I have checked the support incidents to date and I'm not running a foreign OS and have tried to register this both in the office and from home and while on VPN and disconnected with no joy.

I have copied in a screenshot of the error, can you please advise on how to resolve.

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