Truth be told, I didn't come to the forum with any intention of all of this. I had written the sales department and I had moved on. I came to the forum looking around for Snow Leopard comments and found this thread out of curiosity because it was at the top of the list. So I figured I'd throw in my 2 cents in case other people were having similar experiences. What's so hard with the web is that the tone of a message can't be communicated, so it can often sound annoying unintentionally. But of course sometimes it is intentional too, and then it's often just an outlet for people to vent before they move on.
I guess that in a perfect world it would have been nice as consistent customer to be given more of a heads up about a discount right when a product is released instead of popping up a month or two later. It would also be easier to move had the difference in price been less than $200. That's a chunk of change. I mean, what did they expect? Why not offer the discount at the beginning, maybe to just the people signed up for the newsletter, and then raise the price afterward?
And, truth be told, I'm in the same economic boat as WebAssist. I'm an independent freelancer struggling to get by in a down market. So it goes both ways. I'm one of those "Americans that can't afford health insurance," whereas I bet that's not an issue for the folks at WebAssist. I guess that's why I've chosen to part of this dialogue. That money was a significant loss for me, making it very hard to move on.
The subscription thing doesn't bother me at all either. I'd much rather own than rent the tools I use to make a living. But hopefully that option will attract a whole other group of people for WebAssist. Options are always a good thing.