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NOT COOL, Webassist!

Thread began 9/08/2009 8:11 pm by meegan76727 | Last modified 10/27/2009 1:48 pm by meegan76727 | 7731 views | 46 replies


Hearing versus Reacting

I'm not sure why people like "office172461" think customer complaints are so awful. The customer is what supports the life of the business. Their feedback is integral to growth, if one can really listen to what's being expressed rather than just hearing it as whining.

I don't think my issue with losing $200 because I bought a product less than a month earlier is irrelevant or a pain-in-the-butt that shouldn't be mentioned in a community forum. It was national news when the same thing happened with Apple.

"Ray Borduin," the way I see it, no one expects a business to not be profitable. But lowering prices on products can actually be profitable when it's used to encourage loyal, targeted customers to return again and again and buy more. In the long term, that good relationship will yield more profit through trust and respect, not to mention the reward of their recommendations to industry colleagues. If someone is complaining to the company it most likely means they will eventually complain to colleagues if the dissatisfaction continues. In the end, I would guess the profit loss would be much, much greater overall than just concerns one product's lowered price.

WebAssist offers great products...products that are targeted to specific professionals. Keeping them happy is going to do more than attempting to replace them. Just my opinion obviously.

To date, I have spent $1,244.88 with WebAssist. Is offering $200 that was offered to others as a promotion really such a big deal that it's going to damage the company?

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