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NOT COOL, Webassist!

Thread began 9/08/2009 5:11 pm by meegan76727 | Last modified 10/27/2009 10:48 am by meegan76727 | 10940 views | 46 replies

Scott Keller

You all are really unbelievable...

Originally Said By: Ray Borduin
  We aren't dropping the monthly charge for anyone. They offered to waive the startup fee, which means you would get to join the subscription program and get the first month for $1. If that isn't appealing to you, then the subscription program isn't appealing to you and you can continue to purchase and own extensions as you do now.

You are getting the same deal as everyone else, and unfortunately even I can't help you get more than that.  

Mr Borduin,

I paid $667 now a month and a week ago (after many days of interaction here).

As an in your face example of how I got hosed, if I want to get a version of CSS Sculptor that someone paying $20 a month without having paid anything but a $79 subscription startup, I will have to pay $50 after having paid $667 a month and a week before, because it was a few days over a month that you released this upgrade??? And that's just for one extension of the many that I purchased.

To be put on equal footing with people who didn't support you when you didn't offer a subscription, you are asking me to flush about $600 of my hard earned money down the drain for a little over two weeks of use.

All I was asking for was to convert to the subscription plan that got offered for the first time less than 3 weeks after I dropped all that cash. You say "the subscription plan is not for me". That's bunk. It's throwing away $600 that's not for me.

I have tried to remain reasonable in the hopes that someone at your company would see that I got caught in a perfect storm of bad timing and your inflexible policies, goaded on my a marketing claim that I would not be able to save %20 after that date, but with no clue that you would be offering a subscription plan a little over 15 days (the inflexible no refund time period) later. But noone there seems willing to admit that the policy is completely unreasonable in this case.

I have never felt so completely ripped off in my 48 years of existence. Because I can't get satisfaction from this company, you have turned me into an enemy instead of a friend. I will be badmouthing your company at every opportunity for the rest of my life. Hopefully, I will cost you much more than the amount you have cost me. I'm sorry it has come to this, but I'm much more sorry that I spent my hard earned money on products from people who don't value their customers.

Look for posts denigrating your company all over the Internet and don't even think about suing for libel, because the truth is a valid defense in those cases.

Yours truly,


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